Date of publication and effective date of this version: March 23, 2026
← HomeWINIO TECHNOLOGIES L.L.C (hereinafter referred to as the Contractor or the Company), by publishing this document on its website offers to an unlimited number of individuals who meet the requirements specified in this document and intend to use the Contractor’s services (hereinafter referred to as the Customer or User), to enter into this offer agreement for the provision of subscription services on the terms set forth below.
1.1. For the purposes of this document, the terms listed below shall have the following meanings:
Offer — this proposal in the form of its text, posted by the Contractor on the Service at https://winio.ai/offer and constituting a public offer containing all the essential terms of the Offer Agreement for the provision of services, from which the Contractor’s intention to conclude an Agreement with any interested User on the terms specified in this Offer is evident;
Contract or Contract Offer — this Contract Offer for the provision of paid services, concluded between WINIO TECHNOLOGIES L.L.C, as the Contractor, and the User, as the Customer, by the Contractor posting an offer to conclude it in the form of the text of the Offer on the Service, and the User taking actions to accept it by accepting the Offer in the manner specified in this document, which grants the Contractor and the Customer the rights and obligations specified in the text of the Offer. This Agreement is a subscription agreement and an agreement for the provision of services for consideration.
Acceptance of the Offer — the User’s, as the Customer, performance of the actions specified in this Offer, indicating their full and unconditional acceptance of the terms of this Offer for the purpose of the User ordering certain Services from the Contractor, both as part of a Subscription as well as One-Time Services, and their provision by the Contractor to the User. Acceptance of the Offer is deemed to occur when the User, as the Customer, the “Try” or “Pay” button (or another button with a similar meaning) under any Plan selected by the User, information about which is posted on the Service and available at https://winio.ai/plans, or clicking the “Pay” button (or another button with a similar meaning) when selecting a One-Time Service, and signifies the conclusion between WINIO TECHNOLOGIES L.L.C, as the Contractor, and the User, as the Customer of a Contract Offer for the provision of services under the terms set forth in this Offer. Acceptance by the User, as the Customer, of the terms of the Contract specified in the Offer through Acceptance of the Offer is possible only in full; partial Acceptance of the Offer, as well as Acceptance of the Offer under different terms, is not permitted;
Services — the Contractor’s services specified in Section 2.1 of this Offer, provided to the User by the Contractor personally or through third parties via the Service, both as part of a Subscription and as part of One-Time Services;
Subscription — the provision by the Contractor to the User via the Service, under the terms of the Agreement specified in this Offer, of the opportunity to receive, for the fee specified in the selected Plan, a certain number of Services specified in the Subscription Plan selected by the User, for a limited period of time (Subscription Period);
Subscription Plan, Plan, or Plans — a list of a specific set of the Contractor’s Services indicating their cost (price/fee), information about which is posted by the Contractor on the Service at https://winio.ai/plans, available for the User to select when ordering the Contractor’s Services. Payment by the User for the Contractor’s Services under the Subscription is made based on the Plan selected by the User, taking into account the list and cost of the Services specified in the Plan;
One-time service – a single (one-time) service, provided to the User by the Contractor for a fee via the Service outside the scope of the Subscription and available for the User to order when using the Service. The list of One-Time Services available for the User to order is determined by the Contractor independently and communicated to Users by the Contractor by posting information on the Service.
Customer or User — a legally capable natural person who has reached the age of 18, meets the other requirements specified in the User Agreement, uses the Service, wishes to receive Services from the Contractor, and has entered into this Agreement with the Contractor by accepting the Offer in accordance with the procedure and on the terms specified in the Offer;
Contractor or Company — WINIO TECHNOLOGIES L.L.C, whose details are specified in Section 10 of the Offer;
“WINIO” Service (hereinafter referred to as the Service, Platform, or Site) — means the Contractor’s website, with all its sections, pages, elements, functionality, accessible on the Internet at https://winio.ai/, the copyright holder of which is the Contractor, and on which the Contractor posts information for Users about various esports events within the scope of topics determined by the Contractor, including information about upcoming tournaments (matches), esports news, as well as AI predictions prepared by the Contractor and in-depth analytics on esports events, and through which the Contractor provides the User with Services within the scope of the Service’s Paid Features. The “WINIO” Service may also be provided by WINIO TECHNOLOGIES L.L.C to Users in the form of a mobile application;
Personal Account — the Service’s software interface for the User’s interaction with the Contractor in connection with the User’s use of the Service, as well as in connection with the Contractor’s provision of Services to the User in accordance with this Agreement, which contains information about the User, the Subscription purchased by the User, One-time Services ordered and paid for by the User, the User’s contact details and other information necessary for the Contractor to identify the User in connection with the User’s use of the Service, as well as in connection with the provision of Services, which constitutes the User’s account on the Service and becomes available to the User after initial registration on the Service in accordance with the User Agreement.
1.2. The Offer may contain terms not defined in Section 1.1 of the Offer. In such cases, the interpretation of such terms shall be in accordance with the text of the Offer. In the absence of an unambiguous interpretation of a term in the text of the Offer, the interpretation of the term shall be guided by: first - the applicable documents; second - the applicable UAE legislation; third - the information on the Service; and then by the established (common) usage on the Internet. The terms specified in Section 1.1 of the Offer, as well as other terms specified in the text of the Offer, may be used in the singular or plural, and with an uppercase or lowercase letter, which does not affect their meaning or sense.
2.1. The subject matter of this Agreement, entered into under the terms of the Offer, is the provision by the Contractor to the User, within the framework of the Subscription, of the opportunity, for a fee (hereinafter referred to as the “Subscription Fee”) for a limited period of time (hereinafter referred to as the “Subscription Period) of certain Services for accessing information posted in the restricted section of the Service, the list and quantity of which are specified in the Subscription Rate Schedule, as well as the provision by the Contractor to the User, for a fee, of One-Time Services for accessing information posted in the restricted section of the Service, available for the User to order within the Service without subscribing, and the User undertakes, in accordance with the procedure and on the terms specified in the Offer and the Price List, to pay for such Subscription Services in the amount of the Subscription Fee specified in the Price Plan selected by the User, as well as for the One-Time Services ordered by the User in the amount of their cost specified in the Service at the time of ordering.
2.2. The Services under this Agreement are provided by the Contractor to the User within the territory of the United Arab Emirates at the Contractor’s location in Dubai, regardless of whether the User is located within or outside the territory of the United Arab Emirates when using the Service.
2.3. The Subscription Fee, the Subscription Period, the list and quantity of Services included in the Subscription are specified in the Rates, information about which is available to any User on the Service.
In this regard, the Subscription Cost is determined by the Contractor independently, is specified in the Rates, and depends exclusively on the list and quantity of Services included by the Contractor in the Subscription in accordance with the Rates, and does not depend on the actual number of Services consumed by the User under the Subscription during the Subscription Period.
2.4. The list of One-Time Services available for order and their cost are determined by the Contractor independently and communicated to all Users by the Contractor posting information on the Service.
Information about One-Time Services available for Users to order through the Service may be posted by the Contractor on the Service at the Contractor’s discretion, either in a generalized form - including as a list or price list containing such One-Time Services and the cost of each One-Time Service listed therein - or in the form of separate information regarding a specific One-Time Service and its cost, displayed to the User on the Service directly during the User’s use of the Service, for example, in the form of a pop-up window with information.
3.1. The provision of Services to the User, as the Customer, under a Subscription in accordance with the Plan selected and paid for by the User, as well as One-Time Services available for the User to order within the Service, upon the User’s ordering and payment for them via the Service, is carried out by the Contractor in accordance with the terms specified in the Offer, after the User concludes this Agreement with the Contractor by accepting the Offer.
3.2. Procedure for Concluding the Agreement:
3.2.1. The conclusion of the Agreement by the User, as the Customer, with the Contractor is effected through Acceptance of the Offer, carried out in the manner specified in this Offer in the section “Terms and Definitions.”
The place of conclusion of the Agreement and provision of Subscription Services is the location (legal address) of the Contractor.
3.2.2. Subscription registration is available only to Users registered on the Service who have an authorized, active account on the Service and who have logged in to the Service prior to beginning the Subscription registration process or ordering One-Time Services.
The procedure for registration and authorization on the Service, as well as the procedure for supplementing and/or changing registration data, is specified in the User Agreement available at https://winio.ai/terms.
3.2.3. Prior to the initial subscription, the User undertakes to independently review the information posted by the Provider on the Service regarding Subscription Rates, the list of Services included in the Subscription, the terms of their provision (the scope of the Subscription), the Subscription Period, and the Subscription Fee for the corresponding Subscription Period.
When ordering One-Time Services through the Service, the User agrees to independently review the information regarding the cost of such Services, which is displayed to the User on the Service prior to ordering.
In addition, prior to the initial registration of a Subscription, as well as prior to ordering a One-Time Service, the User agrees to independently review the terms of the Agreement set forth in this Offer, the terms of the User Agreement, the Privacy Policy and Personal Data Processing Policy, as well as other official documents posted by the Provider on the Service and required to be reviewed by the User prior to using the Service and ordering Services, and by accepting this Offer, the User confirms having reviewed them, as well as their full, informed, and unconditional consent to and acceptance of such terms .
3.2.4. To pay for the Subscription, the User completes the procedure for linking a bank card and/or other electronic payment method to their Personal Account on the Service (hereinafter referred to as the “Linked Card”) by entering the details of the bank card and/or electronic payment method on a special page of the payment system connected to the Service.
In this regard, the rules of the payment system connected to the Service may establish certain requirements and restrictions regarding the Linked Card, including, but not limited to, the country in which the issuing bank issued the Linked Card, which the User agrees to review independently prior to linking a bank card and/or other electronic payment method.
For the purposes of this Offer, any bank card and/or other electronic payment method that has undergone the linking procedure to the Personal Account within the payment system connected to the Service (including those linked during the Subscription registration process, either before or after its completion) is considered a Linked Card.
The User may have multiple Linked Cards and manage them in the Personal Account within the Service. The list of cards linked by the User to the Service is available to the User in the Service within the Personal Account in the “Subscriptions” section. Furthermore, if the User has multiple Linked Cards in the Service, the User may independently select one of these Linked Cards as the primary card in the “Subscriptions” section of their Personal Account by activating the button next to it; subsequent charges for Subscriptions or One-Time Services (including through auto-renewal) will be made from this card. However, if there are insufficient funds on such a primary Linked Card for subsequent debits for Subscriptions or One-Time Services (including through auto-renewal), the Service Provider or its authorized representative shall be entitled to debit the amount equal to the Subscription Fee or the cost of One-Time Services from any of the Linked Cards.
The User may also, at any time in the Personal Account within the Service, unlink (delete) any of the Linked Cards or all such Linked Cards on their own initiative; however, if as a result of such actions there is no information about a Linked Card in the Service, further payment for the Subscription and/or One-Time Services within the Paid Features of the Service (including through auto-renewal) will be impossible until a previous or new Linked Card is subsequently linked.
To complete the linking procedure and verify the validity of the Linked Card within the payment system connected to the Service, an initial one-time debit (hold) of an amount up to 99 cents may be performed, which, if the transaction is successful, will be returned to the User’s Linked Card account within 10 (ten) banking days. An unsuccessful attempt to debit the specified amount means that it is impossible to add this Linked Card and to register for or pay for a Subscription.
By providing the Linked Card details and subsequently using the Linked Card, the User confirms and guarantees that they have provided accurate and complete information about a valid bank card issued in their name; their compliance with the rules of international payment systems and the requirements of the issuing bank that issued the Linked Card, including with respect to the procedure for conducting non-cash transactions; their provision of accurate and complete information regarding any other electronic payment method; and their compliance with the requirements of the electronic money operator.
The Service Provider reserves the right at any time to request confirmation from the User of the data provided by the User in the Personal Account, including the data of the Linked Card, and to request supporting documents in this regard (in particular, identity documents), the failure to provide which, at the Contractor’s discretion, may be equated to providing inaccurate information and entail the consequences provided for in Section 4.3.2 of this Offer.
3.3. The current Subscription Period begins on the date of payment for the Subscription for the corresponding Subscription Period (including through automatic deduction of funds for the Subscription from the Linked Card) and expires at 00:00 UAE Time on the date following the end date of the current Subscription Period, provided that:
Access to the Subscription is deemed to be granted to the User for the full Subscription Period from the moment the User pays the Subscription Fee, including through automatic deduction of the Subscription Fee from the Linked Card for each subsequent Subscription Period, provided that the payment is recorded in the Contractor’s electronic payment accounting system.
3.4. Unless otherwise indicated in the Personal Account, the Subscription Fee is charged in full for each Subscription Period in accordance with the Plan selected by the User upon initial subscription, taking into account the Subscription Fee for each corresponding Subscription Period specified in the Plan as of the date of the next payment.
3.5. Payment for the Subscription is made in accordance with the procedure specified in Section 5 of the Offer.
3.6. Upon signing up for the first Subscription, the Provider may grant the User a trial period for using the Subscription equal to 7 (seven) calendar days (unless a different duration of the trial period is specified by the Provider in the Service with respect to the relevant Price List), during which the User has the right to cancel the Subscription, with the Provider subsequently refunding the User the paid Subscription Fee (if it was debited from the Linked Card).
The Provider’s provision of a trial period for the Subscription to the User is a right, but not an obligation, of the Provider, and the User is not entitled to demand that the Provider provide it.
However, if such a trial period for using the Subscription was provided by the Provider to the User and, during such period, the Provider receives a notice from the User regarding cancellation of the Subscription via the User’s Personal Account on the Service in the “Subscriptions,” the Subscription Fee paid by the User (if debited from the Linked Card) will be refunded in full to the User’s Linked Card within a period not exceeding 30 (thirty) calendar days from the date of Subscription cancellation.
However, if such a trial period for using the Subscription was provided by the Provider to the User and, during such trial period, the Provider does not receive a notice of cancellation of the Subscription from the User via the User’s Personal Account in the Service under the “Subscriptions” section, then the Contractor’s continued provision of Services to the User, as the Customer, under the Subscription selected by the User during the corresponding Subscription Period shall be subject to a fee in the amount of the Subscription Cost established by the Tariff, and such Subscription Cost shall be charged to the Linked Card (if such charge did not occur during the trial period) and is not subject to refund by the Provider to the User.
3.7. The User is hereby notified, understands, and agrees that from the moment of payment for the first Subscription Period, such Subscription, upon the expiration of each current Subscription Period, is deemed by default to have been automatically renewed by the User through auto-renewal (i.e., without the User taking any additional actions within the Service to renew it) for the next identical Subscription Period and is subject to payment by the User in the amount of the Subscription Cost in accordance with the Tariff in effect for such Subscription as of the date of the next payment (including through automatic deduction of funds for the Subscription from the Linked Card).
3.8. The User has the right to completely opt out of renewing the Subscription for the next Subscription Period in the User’s Personal Account on the Service under the “Subscriptions” section by clicking the “Disable Auto-Renewal” button. In this case, the User’s access to the Services under such a Subscription shall be terminated as of the day following the last day of the current (paid for by the User) Subscription Period in accordance with the selected Plan.
3.9. The User also has the right to opt out of renewing the current Subscription for the next Subscription Period by selecting a different Plan or a different Subscription Period within the current Plan in the “Subscriptions” section of the User’s Personal Account on the Service and clicking the “Update Plan.”
In this case:
3.10. If there are insufficient funds on the Linked Card to pay for the Subscription (including through automatic deduction of the Subscription fee from the Linked Card), the Contractor reserves the right to consider this a cancellation of the Subscription by the User effective from the start date of the unpaid Subscription Period and shall cease providing the User with Services under such Subscription. The User’s access to the Services is restored upon payment for a new Subscription Period.
In addition, the Subscription may be terminated by the Provider in other cases or on other grounds provided for in this Offer.
3.11. The Contractor’s obligations to provide the User with access to the Subscription and to provide Subscription Services shall be deemed fully fulfilled with respect to the User as of the start date of access to the Subscription for the corresponding Subscription Period, determined in accordance with the Plan selected by the User, regardless of whether the User requested the corresponding performance from the Contractor during the Subscription Period, and regardless of the actual quantity and volume of the relevant Services consumed by the User within the paid Subscription Period. Services not used within the Subscription are not carried over to the next Subscription Period upon the expiration of the current Subscription Period and are not accumulated.
3.12. When the User orders a One-Time Service through the Service, the cost of such One-Time Service is charged to the User once, immediately after ordering the One-Time Service.
Payment for One-Time Services may be made by the User either from a Linked Card or using other bank cards and/or other electronic payment methods, in accordance with the procedure specified in Section 5 of the Offer.
The One-Time Service is provided by the Contractor to the User immediately after payment (unless otherwise specified in the Service regarding the One-Time Service ordered by the User), provided that the payment is recorded in the Contractor’s electronic payment accounting system.
The Contractor’s obligations to provide the User with access to One-Time Services and to render One-Time Services shall be deemed fully fulfilled toward the User as of the date access to the One-Time Services begins following payment, regardless of whether the User requested the corresponding performance from the Contractor after payment, and regardless of the actual number and volume of the relevant One-Time Services consumed by the User and paid for by the User.
3.13. By subscribing and/or ordering a One-Time Service, the User is deemed to have accepted the terms of the Offer, as well as the provisions of the documents referenced in this Offer, in full, without any reservations or exceptions. If the User does not agree with the provisions of such documents, the User is obligated to immediately cancel the Subscription in the Personal Account and refrain from ordering One-Time Services.
4.1. The Contractor undertakes to:
4.1.1. provide the Services to the User in a high-quality, proper manner, and within a reasonable timeframe;
4.1.2. to promptly notify the User of any information related to the provision of the Services, by means determined by the Contractor, including, but not limited to, any of the following methods: by posting information on the Service, sending it to the User via the Personal Account, sending it to the User at the email address provided by the User upon registration on the Service or when the User changes such address via the Personal Account, and/or by any other method determined by the Contractor depending on the content of the information being sent;
4.1.3. to perform other obligations specified in the Offer in a timely and proper manner.
4.2. The User undertakes to:
4.2.1. provide the Contractor with all information and details necessary for the Contractor to provide the Services;
4.2.2. provide the Contractor with the necessary assistance in the performance of the provisions of the Offer;
4.2.3. pay the Subscription Fee in accordance with the terms of the Offer and the selected Plan for Subscription Services, and/ or pay the cost of One-Time Services in accordance with the terms of the Offer and based on the cost of such One-Time Services displayed to the User in the Service when ordering such services;
4.2.4. independently monitor information regarding the current Subscription in the Service and/or in the Personal Account, including, but not limited to, the Subscription Term, the Subscription Cost, the list of Services available under the Subscription and the terms of their provision, information regarding the suspension of the Subscription, information regarding One-Time Services and their cost, other information regarding the procedure and terms of use of the Service, the provision of Services by the Contractor, the suspension/termination of such provision, and/or other similar information relating to the operation of the Service and/or the Services provided by the Contractor, posted by the Contractor on the Service and/or communicated by the Contractor to Users by other means, as determined by the Service Provider, as well as the current terms of the Agreement (the current version of the Offer), the User Agreement, and the Privacy and Personal Data Processing Policy, and other documents related to the operation of the Service posted by the Service Provider on the Service, and to comply with their terms;
4.2.5. not to use the information, materials, and data obtained through the Service, including within the scope of the Subscription and One-Time Services, in the interests of third parties and/or for purposes other than personal (non-commercial) ones, nor to use the capabilities of the Service and its modules to commit unlawful acts, including, but not limited to, sending threats and insults, any advertising, calls for violent actions, and other actions/omissions that create a conflict situation, contradict generally accepted norms and rules of conduct, as well as actions that contradict the provisions and norms of the applicable UAE legislation; not to upload or distribute files containing viruses or other malicious software via the Service and its sections;
4.2.7. to correspond with the Contractor only from the User’s email address specified during registration or when the User changes such address via the Personal Account, and to use such address as an identifier in communications between the User and the Contractor, including in cases provided for in this Offer. In addition, correspondence between the Contractor and the User may be conducted via a special chat feature within the Service, if such a feature is technically implemented by the Contractor in the Service;
4.2.8. independently ensure the confidentiality of their login and password for accessing the Service, its sections, and the Personal Account, as well as other data, the disclosure of which may result in negative consequences for the User. The User bears sole responsibility for all risks and losses in this regard;
4.2.9. in the event of loss or disclosure of the login, password, or other confidential information necessary to access the Service, its sections, and the Personal Account, as well as a change or loss of control over the User’s email address provided during registration with the Service or when the User changes such address via the Personal Account, the User must immediately notify the Service Provider in writing by sending a corresponding notification via email to hi@winio.ai;
4.2.10. independently and at their own expense ensure access to the Internet, technical equipment, and software thereon for the use of the Service and its sections;
4.2.11. to perform other obligations specified in the Offer in a timely and proper manner.
4.3. The Contractor has the right:
4.3.1. to request from the User additional information necessary for the provision of the Services;
4.3.2. in the event of a breach by the User of their obligations under the Offer, suspend or terminate the provision of the Services;
4.3.3. exercise other rights specified in the Offer and/or provided for by the applicable UAE legislation.
4.4. The User has the right:
4.4.1. to request from the Contractor and receive from him all necessary information regarding the progress of the provision of Services;
4.4.2. to exercise other rights specified in the Offer and/or provided for by the applicable UAE legislation.
4.5. By posting the text of the Offer on the Service, the Contractor confirms and guarantees that it has all the rights and authority to enter into a Contract with Users, as Customers, under the terms specified in the Offer, and to fulfill the obligations established therein, and that the Contractor’s conclusion of such a Contract does not violate the terms of any of the Contractor’s obligations to third parties.
4.6. By accepting this offer and entering into the Agreement through Acceptance of the Offer, the User confirms and warrants that he or she:
- is a natural person with full legal capacity who has reached the age of 18, is not restricted in the right to act independently in his or her own name and in his or her own interests, without obtaining additional consents/permissions from any other persons or authorized state bodies, to enter into this Agreement, perform any actions, and fulfill obligations under this Agreement on the terms specified in the Offer and when using the Service;
- enters into the Agreement voluntarily, has fully reviewed and agrees to the terms of the Agreement specified in the Offer, the terms of the User Agreement, the Privacy Policy and Personal Data Processing Policy, and other documents (if applicable) referenced in the Offer, as well as, when subscribing - agrees to the applicable terms for activating the Subscription, the content of the Subscription, the payment procedure for the Subscription, the Subscription Term, the Subscription Cost, and, when ordering One-Time Services, to the information about them and their cost;
- understands the subject matter of the Agreement, the significance, and the consequences of their actions regarding the conclusion and performance of the Agreement;
- is the owner (holder) of of the Linked Card (card account/payment account/electronic payment method), knowingly, correctly, and completely enters all required details of the Linked Card for its linking and for subsequent payment of the Subscription using it, and also knowingly provides the guarantees and representations specified in Section 3.2.4. of this Offer.
4.7. The User, as a natural person, also guarantees the accuracy of the personal information provided during registration and use of the Service, including when subscribing to a Subscription and/or One-Time Services, and assumes full responsibility for its accuracy, completeness, and authenticity. The User assumes all possible risks associated with their actions performed due to errors or inaccuracies in the personal information provided.
4.8. The Provider has the right to send the User informational messages regarding the operation of the Service, changes to the Service’s operation, suspension or termination of the Service, information regarding changes to the list of Services included in the Subscription purchased by the User, and other informational messages directly related to the operation of the Service and/or the Services ordered by the User through the Service.
The Provider is also entitled to send the User, to the email address specified by the User upon registration with the Service or upon the User changing such address via the Personal Account, promotional messages if the User has consented to receiving promotional messages from the Provider by checking the corresponding checkbox in the Service upon registration with the Service. In this case, the User has the right to opt out of receiving promotional messages at any time in the manner specified in the message received.
5.1. The cost of the Subscription is determined by the Plan selected by the User from the list of Plans, information about which is posted by the Contractor on the Service, and includes the fee and all costs and expenses of the Contractor associated with the provision of Services under the Subscription, unless otherwise provided by the Offer and/or the relevant Plan.
The cost of One-Time Services available to the User when ordering through the Service is displayed in the Service at the time of ordering and includes the fee and all expenses and costs incurred by the Contractor in connection with the provision of such One-Time Services, unless otherwise provided for in the Offer and/or specified in the Service with respect to such services at the time of ordering.
The subscription cost and the cost of One-Time Services also include all taxes and fees applicable by the Contractor, as well as the amount of VAT at the rate applied by the Contractor in accordance with the provisions of the applicable UAE legislation, unless the Contractor is exempt from VAT obligations as a taxpayer in accordance with the provisions of the applicable UAE legislation.
5.2. The User may independently select one of the Subscription Plans from the Contractor’s list of Plans, information about which is posted by the Contractor on the Service and is available at https://winio.ai/plans.
The list of Services included in the Subscription (Subscription content) and the Subscription Cost vary across different Plans, information about which is posted by the Contractor on the Service at https://winio.ai/plans.
The Plan paid for by the User, which applies throughout the entire Subscription Period, is displayed in the User’s Personal Account on the Service. Payment of the Subscription Fee is made in US Dollars or other relevant currency via non-cash payment from a Linked Card in the manner specified in this section below.
5.3. The User may also independently place an order for One-Time Services within the Service; the ability to order such services via the Service is provided by the Service Provider to Users by posting the relevant information on the Service.
Payment for the One-Time Service is made in US Dollars or other relevant currency via non-cash payment from the Linked Card, or using other bank cards and/or other electronic payment methods immediately after ordering the One-Time Service.
One-Time Services paid for by the User are displayed in the User’s Personal Account on the Service.
5.4. The Parties have expressly agreed that the Contractor, as the recipient of payment for Subscription Services, as well as for One-Time Services provided through the Service, is entitled to accept funds from the User toward payment of the Subscription Fee and toward payment for One-Time Services, including through the involvement of an authorized payment processor, an electronic money operator, or other settlement participants, information and technology interaction, including through the payment systems of such third parties integrated with the Service.
The Contractor does not guarantee and shall not be liable for any errors or failures in the process of non-cash payment, arising on the part of the authorized payment acceptance operator, or the electronic money operator, or other settlement participants, during information and technology interaction when the User makes payments, as well as in other cases specified in the Offer.
The Contractor is not a payment agent under the UAE law.
The Contractor does not have access to the bank card and/or other electronic payment method data specified by the User in the payment system (except in cases where such data is provided by the User directly to the Contractor upon a separate request from the Contractor) and is not liable for the security and confidentiality of the transmitted data during non-cash payments. Non-cash payments are carried out with the participation of an authorized payment acceptance operator, an electronic money operator, or another settlement participant, and is governed by the rules of international payment systems, banks (including the issuing bank of the Linked Card), and other settlement participants.
5.5. Upon subscribing to the Subscription, the User agrees that for each Subscription Period selected by the User at the time of subscription, the Provider is entitled to collect, on a prepaid basis, the Subscription Fee set by the Provider on the date of payment, until the date the User declines to renew the Subscription for the next Subscription Period.
5.6. By accepting the terms of this Offer through Acceptance of the Offer, the User consents to the automatic periodic debiting of funds from the account of their Linked Card to pay for the Subscription for each subsequent Subscription Period, and acknowledges that the consent specified in this clause to debit funds from the account of the Linked Card to pay for the Subscription for each subsequent Subscription Period constitutes the User’s own instructions for such a debit, and that the actions of the processing center and the acquiring bank aimed at debiting funds in accordance with this clause of the Offer are performed with the User’s consent.
The automatic periodic debits from the Linked Card specified in this clause to pay for the Subscription for each subsequent Subscription Period are Recurring Payments, i.e., automatic recurring debits on a regular basis via non-cash transfer of funds from the User’s Linked Card to pay for the Subscription for each subsequent Subscription Period following the expiration of the previous Subscription Period, to which the User has given prior consent in accordance with this clause of the Offer and which do not require the User to enter payment details and confirm each transaction by performing additional actions on their own. In the Service, as well as in this Offer and/or other documents relating to the Service and/or the provision of Services through the Service, such Recurring Payments may be referred to as “subscription auto-renewal,” “automatic subscription charges,” or in a similar manner.
Funds will be debited in accordance with this section of the Offer on an automatic basis provided the following conditions are met:
The automatic periodic debits from the Linked Card specified in this clause to pay for the Subscription for each subsequent Subscription Period shall be made until the date the User cancels the Subscription in accordance with the procedure set forth in this Offer, provided that, if the User cancels the Subscription during the relevant Subscription Period, the Contractor shall not refund to the User any portion of the Subscription Fee for the remaining paid Subscription Period.
5.7. All payments under the Agreement, in accordance with the terms set forth in this Offer, shall be made in US Dollars or other relevant currency.
5.8. The User shall bear all expenses related to payment of the Subscription Fee, as well as the cost of One-Time Services, independently and at their own expense.
6.1. The Contractor undertakes to process the personal information (personal data) of the User, as a natural person and a subject of personal data, received by the Contractor in the course of providing the Services under this Agreement.
6.2. The processing of the User’s personal information (personal data) is limited to the specific purposes of such processing set forth in the Privacy and Personal Data Processing Policy published on the Service at https://winio.ai/privacy, which is an integral part of this Offer and which the User undertakes to review independently before beginning to use the Service. In doing so, the User, as a natural person and a subject of personal data, by performing actions on the Service that confirm their review and acceptance of the terms of the Privacy and Personal Data Processing Policy, hereby consents to the processing of personal information (their personal data) by the Contractor, as well as by persons engaged by the Contractor, under the terms specified in the Privacy and Personal Data Processing Policy for the purposes specified in said document.
7.1. The Agreement enters into force on the date of its conclusion by the User through Acceptance of the Offer and remains in effect:
7.1.1. until the Parties have fully fulfilled their obligations under the Agreement, or
7.1.2. until the Agreement is terminated in the cases specified in the Offer.
7.2. The Agreement may be terminated:
7.2.1. by mutual agreement of the Parties at any time;
7.2.2. at the initiative of either Party in the cases provided for in the Offer.
7.3. The Contractor shall have the right at any time, without prior notice to the User, to unilaterally and out of court refuse to provide the Services under the Agreement, including for a Subscription and/or One-Time Service paid for by the User, as well as to terminate the Agreement, in any of the following cases:
In such cases, the Contractor shall not refund the User the Subscription Fee or the cost of One-Time Services.
7.4. The Provider also has the right at any time to decide to completely terminate (cease) the operation of the Service as a whole without providing a reason, provided that Users are notified of such termination at least 30 (thirty) calendar days prior to the date of such termination of the Service, in connection with which the further provision of Subscription Services and One-Time Services to the User shall be fully terminated as of the date specified in such notice, and the Agreement shall be deemed terminated accordingly as of the date of the Contractor’s termination of the Service as a whole, as specified in the notice.
In this case, the Contractor:
The refund of funds by the Contractor to the User specified above in this paragraph shall be made within 30 (thirty) calendar days from the date of termination of the Service by means of a non-cash transfer by the Contractor to the User’s Linked Card, or to another bank card/electronic payment method from which the payment was previously made, and if a refund to the Linked Card or another bank card/electronic payment method from which the payment was previously made is impossible for reasons beyond the Contractor’s control, the refund shall be made to other payment details specified by the User in response to the Contractor’s request.
7.5. The Parties expressly agree that termination of the Agreement for any reason does not release the User from the obligation to pay any outstanding amounts for the Services/Subscription (if such amounts exist), does not release the relevant Party from liability for breach or improper performance of obligations assumed prior to the date of termination of the Agreement, does not terminate the relevant Party’s right to apply liability measures against the other Party for breach or improper performance of obligations undertaken by the Parties during the term of the Agreement, and does not affect the continued validity of certain provisions of the Agreement and other documents specified therein, including those relating to the Parties’ warranties and representations, obligations to maintain the confidentiality of information, as well as other provisions which, by their nature, are intended to remain in effect after the termination of the Agreement.
However, the Contractor shall have no obligation to provide Services to the User from the date of termination of the Agreement for any reason.
8.1. For any breach of the terms of the Agreement set forth in this Offer, the Parties shall bear the liability specified in this Offer, and in cases not specified in the Offer, in accordance with the provisions of the applicable UAE legislation.
8.2. The Contractor shall ensure the uninterrupted operation of its equipment used to provide the Service, except in cases of scheduled maintenance, work caused by equipment or software malfunctions, as well as in cases where the Contractor is unable to fully utilize its own resources due to the actions or inaction of third parties and/or the inoperability of transport and communication channels, and in the event of accidents or force majeure.
The User understands and agrees that the operation of any equipment, software, and the Service itself is not free from errors or malfunctions.
In the event that malfunctions in the Service or its unavailability to Users result from disruptions in the operation of the Contractor’s equipment or software arising from culpable acts or omissions of the Contractor (or its employees) and are not related to other circumstances specified in this paragraph above, the Contractor undertakes to immediately, upon detection of such malfunctions/malfunctions, begin to rectify them in order to restore the Service’s availability to Users and its normal operation, as well as, if possible, to notify the User of such malfunctions/unavailability of the Service as soon as possible.
In the event that scheduled and preventive maintenance as part of the ongoing technical maintenance of the Contractor’s equipment, scheduled updates to the Contractor’s software, and/or the need for other scheduled and preventive maintenance by the Contractor that affects the operation or availability of the Service, the Contractor shall schedule such work for times of lowest traffic on the Service (including, where possible, conducting it at night), and further undertakes to notify the User at least 24 (twenty-four) hours prior to the commencement of such work by posting information on the Service, as well as, at the Contractor’s discretion, by other means, notify the User of the date and schedule of such work and the duration of any possible interruptions in the Service’s operation due to such work.
8.3. The User is hereby notified and agrees that any liability of the Contractor for improper provision of Services under the Subscription, as well as for breach of the terms of the Agreement, specified in the Offer, is limited to compensation only for actual, documented damages caused to the User by the Contractor’s breach of its obligations, and the amount of such compensation paid by the Contractor to the User may under no circumstances exceed the Subscription Fee actually paid by the User to the Contractor for the period from the date on which the Contractor breached its obligations, to the end date of the Subscription Period paid for by the User.
8.4. Under no circumstances shall the Contractor be liable:
8.4.1. for any damages or losses of any kind incurred by the User due to the disclosure and/or loss of the User’s data necessary to access the Service, its sections, and/or the Personal Account, arising through no fault of the Contractor, as well as for the loss or termination of the User’s access to the email address specified during registration or when the User changes such address via the Personal Account, including, but not limited to, in the event of the User’s failure to receive or untimely receipt of any electronic messages and notifications from the Contractor due to the loss and/or disclosure of their data, required to access the Service, its sections, and/or the Personal Account, as well as in connection with any actions performed by third parties on the Service, in its sections, and/or in the User’s Personal Account using such data;
8.4.2. for lost profits and lost benefits, as well as for any indirect losses incurred by the User during the period of use or non-use of the Service, including, but not limited to, in connection with the further use of information and materials obtained during the use of the Service, as well as during the provision of the Services; for any decisions made by the User based on information posted on the Service and/or provided by the Contractor to the User during the provision of the Services, including information that is part of such Services; and for any further actions taken by the User with such information and materials, and their consequences;
8.4.3. for the failure of the Service, the information and materials available therein, including those provided to the User as part of Subscription Services and One-Time Services, to meet the User’s expectations, needs, and perceptions;
8.4.4. for the User’s lack of access to the Service, all or certain sections thereof, due to the unavailability or malfunctions of the Internet not attributable to the Provider, for the User’s lack of the necessary technical equipment and software to access and use the Service, for the failure to display or incorrect display on the User’s technical devices of information and materials available on the Service, for delays, interruptions in operation, and the inability to fully use the Service, occurring directly or indirectly due to the actions or inactions of third parties and/or the inoperability of transport and information channels, in other similar cases, provided this is not related to the functionality of the Service itself on the part of the Provider, as well as for the User’s inability to use the Service and receive the Services due to the User’s lack of necessary knowledge or skills in using the Service;
8.4.5. for the inability to receive One-Time Services due to non-payment of their cost, as well as for the inability to receive Subscription Services as a result of non-payment of the Subscription, the inability to debit funds from the Linked Card to pay the Subscription Fee for the current or subsequent Subscription Period in accordance with the terms of the Offer and the Plan selected by the User, due to any circumstances not related to the actions/omissions of the Provider; 8.4. 5. for any information, goods, works, or services of third parties, for the operability, security, and error-free operation of their resources, as well as for their failure to perform or improper performance of their obligations to the User, even if information about them is available to the User on the Service, including in connection with the Contractor’s provision of Subscription Services and/or One-Time Services to the User;
8.4.6. for any unlawful actions of any third parties;
8.4.7. for the infringement of third-party rights arising from the User’s actions performed using the Service, as well as for any unlawful actions of the User;
8.4.8. for the content of information stored, published, or distributed by the User via the Internet and within the Service, including, but not limited to, information posted by the User as reviews of the Service and/or Services received under the Subscription. The Provider does not control the content of such information and does not perform any prior review of such information before or during its publication; however, the Provider has the right at any time, without notifying the User, at the request of third parties and/ or at its own discretion, to remove such information from the Service and/or other resources of the Provider if it violates the rules and policies of the Service, infringes upon the rights and legitimate interests of the Provider and/or third parties, is illegal or inaccurate, as well as, in similar cases, to demand its removal from other resources not belonging to the Provider;
8.4.9. for the inability to use the Service and/or receive the Services if this results from the User’s failure to provide the Contractor with the necessary information (documents) or from the provision of incomplete or inaccurate information required to grant access to the Service and/or receive the Services;
8.4.10. for any actions of the User on the Service, including, but not limited to, any actions taken to receive the Services and during the provision of the Services, as well as for any violations by the User of the terms of the Offer, the User Agreement, the Privacy Policy and Personal Data Processing Policy, as well as other documents binding on Users relating to the procedure for using the Service and posted by the Contractor on the Service.
8.5. The Contractor shall also not be liable in other cases expressly specified in the Offer, the User Agreement, the Privacy Policy and Personal Data Processing Policy, in other documents relating to the use of the Service and posted by the Contractor on the Service, as well as in other cases in accordance with the provisions of the applicable UAE legislation.
8.6. The User is solely responsible for the security of any of their logins, passwords, and other data used to access the Service, including the Personal Account. Any actions taken in the Personal Account, as well as on the Service, its sections, and/or through them using a login, password, or other User data are deemed to have been performed by the User. Any person who provides the Service Provider with information required to identify the User, or who uses the User’s data for registration and/or authorization on the Service, as well as for using the Service, for performing any actions in the User’s Personal Account, etc. shall be regarded by the Provider as an authorized representative of the User acting on behalf of and in the interests of the User.
8.7. The User is responsible for promptly informing the Provider of any changes to their data and details required for registration, authorization, and use of the Service, as well as for receiving the Services.
8.8. The User shall independently provide themselves with all necessary technical equipment, software, Internet access, and other resources for using the Service, including for receiving Services.
The User shall independently monitor the balance of the Linked Card and the availability of funds for paying for the Subscription and One-Time Services.
8.9. The User is solely responsible:
8.10. If any actions or omissions of the User result in losses to the Contractor, the User undertakes, upon written demand by the Contractor, to compensate for such losses in full within the period specified in such demand.
8.11. The Parties shall be exempt from liability for partial or complete failure to perform their obligations under this Agreement if such non-performance resulted from force majeure circumstances that arose after the conclusion of the Agreement, or if the Parties’ failure to perform their obligations under the Agreement resulted from extraordinary events that the Parties could neither foresee nor prevent by reasonable measures. Force majeure circumstances include events over which a Party has no control and for the occurrence of which it bears no responsibility, including: war, insurrection, strike, earthquake, flood, other natural disasters, fire, power outages not caused by the Parties, actions and acts of government authorities adopted after the conclusion of the Agreement and rendering the performance of obligations established by the Agreement impossible, and other unforeseen circumstances and events and phenomena beyond the control of the Parties, but not limited to the foregoing. The Party invoking force majeure must notify the other Party in writing of the occurrence of such circumstances no later than 5 (five) calendar days from the date on which the force majeure circumstances began to affect that Party. The Contractor shall also have the right to notify Users of force majeure circumstances by posting relevant information on the Service. If the Party invoking force majeure has not duly notified the other Party of the occurrence of such circumstances, then such Party loses the right to invoke the aforementioned circumstances as grounds for exemption from liability in the event of non-performance or improper performance of its obligations under the Agreement.
9.1. The Agreement, its conclusion, and performance are governed by the applicable UAE legislation.
By agreeing to the terms of the Agreement set forth in the Offer through Acceptance of the Offer, the User also expresses full and unconditional consent to:
9.2. All disputes, disagreements, and claims that may arise in connection with the conclusion, performance, termination, or invalidation of the Agreement, the Parties shall endeavor to resolve through negotiations in compliance with the mandatory pre-litigation claim resolution procedure.
The User’s claims shall be sent to the Contractor from the User’s email address specified by the User upon registration with the Service or, if the User changes such address via the Personal Account, to the Service Support email address hi@winio.ai, and, if necessary, at the Contractor’s request, they shall also be sent in writing on paper, bearing the User’s handwritten signature, to the Contractor’s legal address specified in Section 10 of the Offer.
Claims to the User shall be sent by the Contractor from any of the Contractor’s email addresses in the @winio.ai domain to the User’s email address, specified by the User upon registration with the Service or upon the User’s change of such address via the Personal Account.
The period for reviewing a claim and for one Party to send a response to the other Party shall be 30 (thirty) calendar days from the date of receipt of the claim.
9.3. If disputes between the User and the Contractor regarding the Agreement are not resolved through negotiations between the Parties or through the pre-litigation claims procedure, they shall be considered in accordance with the procedure provided for by the applicable UAE legislation in the court at the Contractor’s location.
9.4. For the purpose of resolving disputes between the Parties both in and out of court, each Party shall have the right to resolve such disputes independently and/or by engaging third parties as representatives (lawyers, attorneys, or other persons who, in accordance with the provisions of applicable UAE legislation, may act as authorized representatives of the relevant Party in the resolution of disputes), provided that the powers of such representatives are confirmed by a relevant power of attorney or other document confirming their authority, drawn up in accordance with the requirements of UAE legislation. In this regard, the provision of information to such persons, as well as to the court in the context of dispute resolution, shall not be considered a breach of the confidentiality of information and personal data.
9.5. If one or more provisions of the Agreement set forth in the Offer are or are deemed invalid or unenforceable for any reason, such invalidity shall not affect the validity of any other provisions of the Agreement, which shall remain in full force and effect.
9.6. The Contractor has the right to unilaterally change the subscription fee for the Subscription. In this case, the User who has registered for and paid for the Subscription (including through automatic renewal of the Subscription, as specified in Section 5.6. of the Offer), shall be notified of such a change in the Subscription Fee no later than 3 (three) calendar days prior to the effective date of such changes by posting information regarding the new amount of the Subscription Fee on the Service, as well as additionally by any other means at the Contractor’s discretion.
The Contractor also has the right to unilaterally change the cost of One-Time Services at any time by posting information about the new cost on the Service, which is displayed to Users prior to ordering such services.
The User agrees to regularly review the information posted by the Contractor on the Service regarding Subscription Rates, the cost of One-Time Services, and any changes thereto.
Failure to receive or the inability to receive and review such changes through no fault of the Provider does not affect the User’s obligation to pay for the Subscription under the new terms, nor to pay for One-Time Services under the new terms.
However, the cost of the Subscription Period actually paid by the User at the time the relevant changes are made, as well as the cost of the One-Time Service paid on the date of its order and payment, shall not be subject to change.
9.7. The Contractor reserves the right, at its sole discretion, to amend and/or supplement the Offer and the Agreement concluded through Acceptance of the Offer at any time. The Contractor shall notify Users of changes made to the Agreement by posting a new version of the Offer on the Service, which shall take effect from the date of such posting, unless otherwise specified on the Service or in the Offer itself. If the User does not agree with the new version of the Offer, the User has the right to decline to renew the Subscription for the next Subscription Period in the Personal Account in accordance with the procedure established in the Offer. If, after the new version of the Offer takes effect, the User continues to pay for the Subscription (has not submitted a refusal to renew the Subscription for the next Subscription Period) and/or continues to use the Subscription, in particular, the Services under the Subscription, and/or One-Time Services, the User thereby expresses consent to the amended terms of the Agreement specified in the new version of the Offer.
The User undertakes to regularly review the content of the current version of the Offer, the text of which is posted on the Service interface at: https://winio.ai/offer, including for the purpose of timely familiarization with changes and additions made to it by the Contractor.
The Contractor also has the right not to remove previous versions of the Offer from the Service after the new version of the Offer is posted; however, once the new version of the Offer is posted, that Offer becomes effective, and previous versions of the Offer lose their validity, and Agreements concluded through Acceptance of the Offer in a previous version shall be deemed amended in accordance with the provisions of the new version of the Offer.
9.8. The Contractor also has the right to post on the Service other official documents governing the relations between the Parties when using the Service and interacting through the Service, which are binding on all Service Users, and with which the User is obligated to familiarize themselves in a timely manner and accept their terms in the manner specified on the Service or in such documents.
9.9. The rights and obligations arising from the Agreement may not be transferred by the User to third parties without the Contractor’s written consent.
9.10. For the purpose of promoting the Service, as well as the Services provided within the framework of the Service or through the Service, the Provider has the right, independently or with the participation of third parties at its discretion, to create special offers for Users, organize and conduct marketing activities, distribute promo codes, establish a trial period for using the Subscription and/or individual Services, and create other offers for the purposes specified in this clause, by posting information about such special offers/marketing activities on the Service and/or otherwise providing such information to Users at its discretion.
9.11. If a User leaves a review of the Service and/or purchased Services on the Contractor’s social media accounts, within the Service itself, and/or on other Contractor resources, provided that the Contractor has made such a feature available to Users, the User thereby grants the Contractor consent to publish such a review along with the User’s name or username as specified by the User in their profile in the Personal Account on the Service, or by indicating the User’s data provided by the User when leaving the review, or by displaying publicly available data from the User’s account, in the event the User left their review on the Contractor’s social media account from their own account on the same social media platform, as the author of such a review.
Name: LIMITED LIABILITY COMPANY “WINIO TECHNOLOGIES” (L.L.C “WINIO TECHNOLOGIES”)
Legal Address: Office 1702-88, Ontario Tower - C1702, Business Bay, Dubai, 000000
Tax Registration Number: 105175221800001
License Number: 1553949
Email: hi@winio.ai
Bank details:
Account number: 9472938629
IBAN: AE140860000009472938629
Bank: WIO Business